Skills
What I bring to a transformation
Two decades spread across telecom domain architecture, AI-native design, cloud and integration, and the governance that keeps a programme deliverable. Ten areas, each built on real delivery — not a certificate list.
Domain ArchitectureOSS/BSS Architecture
TM Forum eTOMSIDOpen APIsOrder ManagementCustomer Journey DesignProduct CatalogMediationProvisioningBilling & RatingRevenue AssuranceService Fulfilment & AssuranceCustomer 360BSCSMCCS
ChannelsContact Centre & CX
Genesys Cloud CXAvayaIVR DesignOmnichannel (WhatsApp, Chat, Email)WFMAI Agent AssistSentiment AnalysisVideo Call B2B
IntelligenceAI/ML & Gen AI
AI/ML Model DesignCustomer SegmentationPredictive AnalyticsGen AIVirtual AssistantsamAIZCustomer Zone Modelling (Expiry/Fraud/Risk/VIP)Intelligent Routing
MethodEnterprise Architecture
TOGAFADMSolution DesignTarget ArchitectureTransition State ArchitectureArchitecture Portfolio Management
InfrastructureCloud & Integration
Microsoft AzureAzure FundamentalsAWSMicroservicesREST APIsSOAEvent-Driven Architecture (EDA)
Applied AIClaude & AI Design
Claude (Anthropic)Prompt EngineeringClaude API IntegrationAI-Powered Application DesignConversational AI WorkflowsGen AI Solution Architecture
DeliveryProject & Program Management
End-to-End Solution DeliveryArchitecture GovernanceStakeholder ManagementRFP/RFI ManagementBusiness Case DevelopmentAgile/ScrumWaterfallBusiness Process Design
TrustDigital Identity & Compliance
UAE PASSAECBMOI Facial Recognition (FR)TDRAOCR-based Document VerificationeKYC
PatternsEvent-Driven Architecture
EDA Design PatternsEvent Streaming (Kafka)Pub/Sub MessagingEvent Orchestration & ChoreographyReal-Time Event ProcessingDecoupled Microservices IntegrationBSS/OSS Event-Driven Workflows
ToolchainPlatforms & Tools
Microsoft .NETOracleSQL ServerSharePointSSISInformaticaSagentHP ALMADOPyCharm
Certifications
TOGAF 9
Augmented Reality Marketing
Metaverse and NFTs for Marketing
AI Freelancing — builds freelance service workflows using Claude to deliver client projects efficiently and at scale
Understands core Claude capabilities and applies them to research and information-gathering tasks